an organic botanical apothecary
A Few Frequently Asked Questions
A Few Frequently Asked Questions
How can I find your products, other than online?
You can find our products at Ye Olde Clock & Gift Shoppe 56 Dallas Shopping Center Dallas, PA
My product looks different than the last time I ordered it. Is there something wrong with it?
Nope! There is absolutely nothing wrong with your product. It is the same product that you fell in love with the first time around.
Since our products are so natural, made in small batches, AND all by hand, there may be some variety from time to time. We use our formulas consistently, so the results will be the same, but sometimes our source ingredients may be a different shade or more or less aromatic.
Are your products certified organic?
All our products are lovingly handmade with organic, fair trade ingredients. We make sure to use the finest quality suppliers and make every product with individual care. We know you’ll love the result.
Do you ever have sales or special offers on your products?
Yes, and by following our newsletter, Instagram, and Facebook page you can be the first to know about our special offers and discounts online and in store.
Sign up for our e-mail list or like us to get the best of the best at great prices.
Are your products vegan? Gluten Free? Dairy Free?
All our products are gluten free, gmo free and dairy free. Beeswax can be found in our Soothing Vanilla Lotion Bar.
Where are your products made?
All our products are lovingly made by hand, in small batches and packaged in Dallas, Pennsylvania.
Are your products paraben and sulfate free?
Our products are free from parabens, sulfates and toxic chemicals. We also do not use artificial dyes or scents.
What is the shelf life for your products and what are recommended ways to store them?
It depends on the conditions that they are exposed to, but on average our product shelf life is 3 years when stored correctly.
All of our products should stored in a cool, dark place, away from heat and sunlight.
Are your products tested on animals?
twig leaf flower never tests on animals, just on happy humans.
Do you offer samples, press kits or complimentary products in exchange for publication?
We understand that some customers would like to experience our products before purchasing. That's why we gladly accept returns or exchanges if you're not satisfied with your products. We offer a 100% satisfaction guarantee policy.
If you’re a blogger, influencer, writing for a magazine or publication or are interested in partnering with us, please contact our founder [email protected] with your information and we will evaluate your request.
The International Federation of Aromatherapists does not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy. All cautions listed for individual oils do not include those cautions from ingestion.
This statement has not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
Bottles are filled by volume. Some bottle sizes may not be filled to the top, but do contain the volume of oil specified.
What is the best way to reach out about products, orders, and questions not covered in the FAQS?
We love to hear from you! Please contact our Customer Care Team with any questions, comments or joy regarding our products at our customer service e-mail: [email protected]